Política de reembolso
LIFE TREE HOME AND BODY — RETURN & REFUND POLICY
Last Updated: August 2026
At LifeTree Home and Body, each product is handcrafted in small batches with care and attention to detail. Because of the handmade and personal-care nature of our products, please review the following policy before making your purchase.
Returns
We accept eligible returns within 14 days of delivery.
To be eligible for a return, the item must be unused, unopened, and in its original condition and packaging.
For hygiene and safety reasons, products that have been opened, used, tested, or otherwise altered after delivery cannot be returned.
Before sending any item back, please contact LifeTree Home and Body to request a return and receive return instructions. Returns sent without prior authorization may not be accepted.
Return Shipping
Customers are responsible for arranging and paying for return shipping costs.
We recommend using a trackable shipping service and keeping your shipping receipt until your return has been completed.
LifeTree Home and Body is not responsible for return packages that are lost, damaged, or otherwise not received.
Original shipping charges are non-refundable unless the return is due to an error by LifeTree Home and Body.
Refunds
Once your return is received and inspected, we will notify you regarding the status of your refund.
If approved, the refund will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.
Items returned used, opened, damaged, or outside the return period may not qualify for a refund.
Damaged, Defective, or Incorrect Orders
Please inspect your order when it arrives.
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible and provide your order information and clear photos of the product and packaging.
If the issue is confirmed to be our error or the product was damaged during delivery, we will work with you to provide an appropriate resolution.
Cancellations
Orders may be canceled within 1 hour of purchase, provided that processing has not already begun.
After the cancellation window has passed or an order has entered processing, we cannot guarantee that the order can be canceled.
Non-Returnable Items
For hygiene and safety reasons, opened or used body care and personal care products cannot be returned.
We also do not accept returns on:
* Personalized or custom-made products
* Gift cards
* Clearance items specifically marked Final Sale
* Products that have been opened, used, altered, or damaged after delivery
Handcrafted Product Variations
Our products are handcrafted in small batches. Because of the handmade nature of our process and the ingredients used, slight variations in color, shape, texture, scent, weight, and overall appearance may naturally occur from one batch or item to another.
Colors may naturally change or fade over time, and fragrance intensity may gradually soften or develop differently depending on the product, ingredients, storage conditions, and age.
Handmade soaps may also experience a slight decrease in weight over time as they continue to cure and naturally lose moisture.
These natural characteristics and variations are part of the handcrafted process and are not considered product defects.
Product Images
We make every effort to represent our products accurately. However, because each item is handcrafted, the product you receive may vary slightly from the photographs displayed on our website.
Screen settings and lighting may also affect how product colors appear.
Exchanges
We do not offer direct exchanges at this time. If an eligible item is approved for return, you may return it according to this policy and place a new order for the desired product.
Contact Us
If you have questions about a return, refund, damaged order, or this policy, please contact LifeTree Home and Body before returning your product.
LifeTree Home and Body
Crafted with Purpose • Handmade in Massachusetts